Direct Store Delivery – CDL Class A Route Trainees
(Lancaster, PA)

The Direct Store Delivery (DSD) Route Trainee will fill a variety of needed roles in Distribution while training for a DSD Route position.  Management will monitor the progress of associates in this training position and will assign qualified Trainees to a DSD Route position, as needed.  This position is considered a development position and Trainees should continue to demonstrate improvement and willingness to accept a permanent position when assigned. 

Position Description:
• Assist in making route deliveries of fluid or frozen products in a CDL Class A or B vehicle as a helper/trainee.
• Once in an established route, the trainee would be responsible for all aspects of the assigned Class A delivery routes, including delivery, communication, issue resolution, etc.
• Arrive at specified scheduled starting time as assigned by the Distribution Supervisor.
• Available to work varied scheduled work hours, as assigned.
• Required to wear only authorized uniform during working hours.
• Perform required vehicle safety inspections before operating any company vehicle.
• Drive in a safe and courteous manner per the Fleet Safety guidelines.
• Maintain a professional relationship with all customers and associates.
• Maintain good housekeeping principles within the truck cab and cargo area.
• As required, maintain driver log according to the Federal Motor Carrier Safety Administration (FMSCA) regulations.
• Work with team leader or assigned trainer to learn all aspects of DSD Route deliveries.

Position Requirements:
• High School diploma or equivalent
• Class A Commercial Driver’s License
• Valid and updated Medical certification
• Willingness to accept a Full-time route position when assigned
• 1-3 years of driving and/or distribution experience

Please include job code EVR-DSDA113 in the job code field of the application. 

We have an opening for a
Customer Service Field Merchandiser
in the Allentown/Bethlehem/Easton, PA Area
Monday thru Friday – Early morning start time
Must live in the area to be considered

The Direct Store Delivery (DSD) Customer Service Field Representative is responsible to provide support for Turkey Hill Scanned Based Trading (SBT) and Vendor Managed Inventory (VMI) at DSD Customer locations. 

Essential Job Functions:

• Visit all required stores to take a manual count of product.
• Completes an inventory of designated products for required customers to support Turkey Hill initiatives.
• Responsible to monitor store accounts for proper product rotation and merchandising as assigned by the department supervisor.
• Responsible to stock shelves at store locations as necessary.
• Provide market condition information upon request or when observation dictates it.
• Meet with store customers to discuss any questions or concerns they may have and pass them on to Distribution Supervisors for follow-up, if needed.
• Operate independently when called upon to do so.
• Work with supervisors to establish and maintain data required for store delivery processes.
• Responsible to maintain a professional relationship with all Turkey Hill Dairy customers.

Qualifications:
• High school diploma or equivalent.
• 1 – 3 years related experience in store management, merchandising or sales.
• Strong customer service background
• Strong communication skills (oral & written)
• Must have computer access
• Ability to visit THD headquarters on a weekly basis.
• Ability to get to all required stores as assigned.

Please include job code EVR-CSFR13 in the job code field of the application. 

Part Time Central Yard Dispatchers on 2nd and 3rd shifts

The Yard Jockey Central Dispatcher receives requests for equipment moves in the Turkey Hill yard from various internal customers, records activity, and communicates requests to the yard jockeys. 

Job Duties
• Receive requests equipment moves from various departments via phone, 2-way radio, computer, and CB radio.
• Documents all yard activity in yard management software
• Communicate move requests and other assignments with yard jockeys via 2-way radio
• Monitor all inbound and outbound truck traffic and record updates in yard management system.
• Distributes daily reports as assigned
• Monitors yard activities to assure timely response to customer needs.  Communicates concerns to Team Leader and/or Supervisor.
• Maintains a professional relationship with all internal and external customers

Qualifications
• Good communication skills (written, oral and computer)
• Must be able to Multi-Task and concentrate on tasks from assignment to completion
• Computer data entry skills needed and comfortable with Excel
• Must be able to work a rotational schedule with weekends.
• Must be able to sit for extended periods
• 1 – 3 years of data entry and/or customer service experience preferred

Please use job code EVR-PTCYD13 in the job code field of the application.

We have an opening for a
Part-Time Customer Service & Order Entry Representative

In the DSD Customer Service Department
Week 1 – Monday, Wednesday and Friday 6:30AM – 3:00PM
Week 2 – Tuesday & Thursday, 6:30AM – 3:00PM; Saturday 5:00AM – 12:00PM.

Position Summary:
The Customer Service Representative is responsible for performing the duties associated with the receipt and processing of wholesale orders. Knowledgeable to perform all duties listed below; however, frequency performed is determined by assignment. 

Essential Job Functions:
• Monitor the inventory and generate orders for items designated for Vendor Managed Inventory (VMI) with the Turkey Hill Minit Markets.  This includes adjusting computer-generated orders and changing customer averages when necessary. 
• Receive incoming and places outgoing telephone calls for wholesale accounts and orders.
• Place telephone calls to wholesale accounts scheduled for regular calls.
• Responsible for data entry of all wholesale account orders, as assigned.
• Forward all orders to correct departments to ensure proper delivery.
• Prepare paperwork and files to ensure delivery to proper location for processing and loading of deliveries.
• Responsible for accurate data entry of all information and accurate communications with customers.
• Responsible for maintaining excellent customer relations.
• Enter and process orders from Direct Store Delivery (DSD) accounts on a daily basis. 
• Responsible to audit every order for accuracy.
• Process and file distribution related paperwork.

Qualifications:
• High School Diploma or equivalency required.  Further business training or certificates preferred.
• 2 years of customer service, order entry or other related experience required
? Strong communication skills required (oral and written) along with a strong telephone presence
? Strong computer skills required (data entry, 10 number keypad, excel, outlook, etc.)
? Must have flexible scheduling.
 

Please use job code EVR-CSOER in the job code field of the application.

We have immediate openings for  
Part-Time Guest Services Associate, Turkey Hill Experience

Guest Services Associates are responsible for the overall satisfaction of guests and serve as subject matter experts for the information contained in the Turkey Hill Experience and in Lancaster and surrounding counties.  These associates ensure that all guest needs are met and they have an enjoyable experience.  In addition, Guest Services Associates sell admission tickets and retail souvenirs. They operate the souvenir photo area, maintain the appearance of the retail shop and act as step on tour guides for motor coach groups who register for guided tours of Columbia.  Associates must be able to communicate effectively and possess a pleasant personality and neat appearance.  This position is required to work evenings, weekends and holidays. These associates are role models and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
• Ensures world class service is provided to each and every guest that visits the Turkey Hill Experience.
• Must be personable and communicate well verbally.
• Must be able to speak to guests clearly and politely, and must be a good listener in order to understand what guests are asking.
• Must be able to ensure that tours are booked, entered and completed in a timely and effective manner.
• Responsible for greeting buses as they arrive and welcoming guests with excitement and enthusiasm.
• Responsible for acting as tour guide for motor coach tours of the town.
• Operate souvenir photo booth.
• Must be able to pleasantly greet guests as they enter The Experience.
• Must be able to ensure that guests stand in an orderly fashion before doors open and guests enter.
• Responsible for obtaining guests information to create and maintain a guest data base.
• Maintain relationships with third party agencies and effectively book group tours.
• Responsible for processing the sale of experience tickets, counting money and sorting sales receipts.
• Responsible for maintaining the appearance of the Experience Center by restocking shelves, cleaning, sweeping, dusting mopping and collecting trash as needed.
• Clean restrooms and ensure adequate supply of soap, tissue, towels and other items.
• Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers as instructed by the Supervisor.
• Must be familiar with all aspects of The Experience including company history and facility layout.
• Must be able to assist guests with special needs.
• Must be able to work in crowded venues and handle situations simultaneously.
• Must be able to work well under pressure and treat guests with respect.
• Must be able to handle incoming phone calls in a pleasant manner and provide information and directions
• Where applicable, perform all duties within established Good Manufacturing Practices (GMPs) regulations and safety guidelines; including the use of all personal protective equipment and devices as required.
• Performs other duties as assigned to ensure successful completion of job-related assignments, department and business objectives.

Qualifications:
•  Must be at least 18 years of age
• High School diploma or equivalent
• Excellent communication skills

Please use job code MAS-GSA in the job code field of the application.

We have immediate openings for  
Part-Time Exhibit Associates, Turkey Hill Experience

The Guest Services Exhibit Associate is responsible for the satisfaction of guests visiting The Experience. From greeting the guests to showing them to exits, and answering general questions, Guest Services Associates work to ensure visitors’ needs are met and they have an enjoyable “experience”.    In this position, the associate is required to work evenings, weekends and holidays. The Guest Services Exhibit Associate may be called upon to conduct guided tours, or assist in the retail operations. A pleasant personality and neat appearance are necessary in this position. 

Essential Job Functions:
• Ensures world class service is provided to each and every visitor that passes through the Turkey Hill Experience and Creamery.
• Must be personable and communicate well verbally.
• Must be able to speak to guests clearly and politely.
• Must be a good listener in order to understand what guests are asking.
• Responsible for maintaining the appearance of the Experience by cleaning, sweeping, dusting and moping as needed
• Must be customer service oriented.
• Must be able to pleasantly greet guests with excitement and enthusiasm as they enter The Experience.
• Must be able to ensure that guests stand in an orderly fashion before doors open and guests enter.
• Must be familiar with all aspects of The Experience including company history and facility layout.
• Must be able to assist guests with special needs.
• Must be able to work in crowded venues and handle situations simultaneously.
• Must be able to work well under pressure and treat guests with respect.
• Must be able to speak clearly and professional in front of large groups of guests.
• Responsible for ensuring no one enters without a ticket.

Qualifications:
•  Must be at least 18 years of age
• High School diploma or equivalent
• Excellent communication skills

Please place job code MAS-PTEXHIBIT in the job code field of the application.

We have an immediate opening for an
Experience Team Leader
The Experience Team Leader position is responsible in assisting the Operations Supervisor with the experience, retail store, guest services and ticketing. In this position, the associate is required to work evenings, weekends, and holidays.  The Experience Team Leader is able to effectively and efficiently perform all duties associated with the Experience operations of The Turkey Hill Experience. 

Essential Job Functions:
• Ensures world class service is provided to each and every guest as they visit the Turkey Hill Experience and Creamery.
• Meet the performance standards for the Guest Services Experience, Retail Store and Guest Services Ticketing Associates.
• Communicate with Operations Supervisor and/or Experience Center Manager concerning daily operations of The Experience
• Assist the Operations Supervisor with directing and coordinating activities of retail and guest services personnel assigned to the area.
• Communicate with other Experience Team Leaders to ensure a smooth transition between shifts.
• Perform relief duties as necessary.
• Responsible for processing the sale of all retail merchandise and tickets.
• Responsible for monitoring guests in order to address needs and assist store in loss prevention.
• Responsible for maintaining the appearance of the Experience by restocking shelves, cleaning, sweeping, dusting, mopping and collecting trash as needed.
• Clean restrooms and ensure adequate supply of soap, tissue, towels and other items.
• Receives, stores, and issue sales floor merchandise.
• Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers as instructed by the Supervisor.
• May periodically take physical count of stock or check and mark merchandise.
• Must be able to read and follow instructions.
• Must be a good listener in order to understand what guests are asking.
• Must be customer service oriented.
• Must be able to pleasantly greet and interact with guests.
• Must be able to ensure that guests stand in an orderly fashion before doors open and guests enter.
• Must be efficient with cash management procedures.
• Must be able to speak clearly and professionally in front of large groups of people.
• Maintain relationships with third party agencies.
• Must be able to assist guests with special needs.
• Must be able to work in crowded venues and handle situations simultaneously.
• Must be able to work well under pressure and treat guests with respect.
• Must be able to handle incoming phone calls in a pleasant manner and provide information and directions
• Must be able to handle incoming phone calls in a pleasant manner and provide information and directions

Qualifications:
•  Must be at least 18 years of age
• High School diploma or equivalent
• Must  have a minimum of two years customer service in retail or hospitality

Please put job code MAS-ETL in the joc code field of the application.